Frequently asked questions

We're open 9:00 AM – 8:00 PM every day, including public holidays. Delivery cut-offs still apply — order by 90 minutes before your Rutherford/Maitland slot, or by the zone cut-off listed on Delivery.

No. We stock a full Indian range. Some products contain egg, dairy, meat or fish. The ingredients and allergen panel on the pack is the source of truth — always check it before you buy. Jain-friendly SKUs (no onion, garlic or root vegetables) are flagged separately after we check the ingredient list.

Shop 6, 25 West Mall, Rutherford NSW 2320 — next to the Rutherford majors. Click & collect is free from the shop front; ask staff for “online pickup”.

Zone 1 (Rutherford / Maitland, 2320–2323) same-week with same-day slots when capacity allows. Zone 2 (Newcastle / Lake Macquarie, 2280–2300) Wed & Sat. Zone 3 (Port Stephens / Cessnock / Hunter Valley) Saturdays. Use the postcode checker on Delivery to confirm your fee and minimum.

Order online, choose a collect slot, and pick up free from Shop 6, 25 West Mall, Rutherford during 9:00 AM – 8:00 PM. We'll SMS when your order is ready. Bring your order number; photo ID if the name differs.

For Rutherford/Maitland delivery and collect, order at least 90 minutes before your slot starts. Newcastle runs cut off at 8:00 PM the day before. Zone 3 cuts off Thursday 8:00 PM for Saturday delivery.

At checkout you choose a substitution preference. The default is a similar item (closest brand, size or price). You can also ask for same brand only, refund the line, or call/SMS before we substitute.

Fresh goods, wrong items, damage in transit and missed slots are covered under our refunds policy. Change of mind follows Australian Consumer Law and the product type. See Refunds for the full plain-English guide.

Online checkout uses Stripe (cards and wallets in test mode until live keys). In-store you can pay at the counter. GST is calculated on our own food classification rules — not Stripe Tax as the source of truth.

Call 0498 096 168, SMS +61 476 856 748, email shopping@huntergrocery.com.au, or use the contact form. We aim to reply within one business day; for urgent orders please call.