Refunds and replacements

How we handle claims

• Fresh damaged, mouldy or off. Send a photo to shopping@huntergrocery.com.au within 24 hours of delivery or collection. We replace at your next slot or refund that line. Opened perishables aren't accepted back for hygiene reasons.
• Wrong item received. Replace at your next slot or refund the wrong line. Keep the wrong item unless we ask otherwise.
• Damaged in transit / broken packaging. Photo within 48 hours; we replace if stock allows, otherwise refund the line.
• Missed slot (our fault). We refund the delivery fee and reschedule.
• Out of stock at pick. We follow the substitution preference you chose at checkout (similar item by default).
• Change of mind. Unopened ambient (non-perishable) items only, within 7 days; original packaging; store credit or refund. You cover return postage. Perishables, opened goods and final-sale items are excluded.
• Payment holds. No charge until the order is accepted. If a temporary hold appears, it usually clears within 5 business days.

Click & collect uncollected orders

Late pickups are held until store close the same day. After that we attempt contact, hold for 24 hours, then cancel/refund per this policy. See click & collect.

Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded.

Contact

shopping@huntergrocery.com.au · 0498 096 168 (9:00 AM – 8:00 PM daily)