Legal
Delivery Terms
Draft for solicitor review — not legal advice. Hunter Global Trade Pty Ltd will publish a signed-off version after NSW solicitor review. Australian Consumer Law rights are not limited by this draft.
1. Zones and fees
| Zone | Postcodes | Fee | Min | Free over |
|---|---|---|---|---|
| Z1 | 2320–2323 | $15.00 | $65.00 | $120.00 |
| Z2 | 2280–2300 | $25.00 | $100.00 | $180.00 |
| Z3 | 2315–2318, 2325, 2327, 2330 | $35.00 | $150.00 | $250.00 |
| C&C | West Mall | $0.00 | $20.00 | — |
Postcodes outside these ranges are not currently served for delivery. Customer delivery page.
2. Slots and cut-offs
- Mon–Fri: 10–12 · 12–2 · 2–4 · 4–6 · 6–8
- Sat: 10–12 · 12–2 · 2–4 · 4–6
- Sun: 10–12 · 12–2 · 2–4
All slots have a 90-minute cut-off — order by 10:30 am for the 12–2 pm slot, and so on. Each slot has 10 delivery spots we share across the day.
3. Delivery days
Seven days a week within slot availability and store hours (9:00 AM – 8:00 PM daily).
4. Unattended delivery
If you ask us to leave your order unattended, you accept responsibility for it once it is placed at the address. Perishables should still be refrigerated within 30 minutes.
5. Failed delivery
If nobody is present and we cannot leave the order safely, we will contact you to reschedule. A re-delivery fee may apply.
6. Restricted goods and ID
For items requiring ID, we hand over on presentation of a valid Australian photo ID.
7. Driver safety
Drivers may refuse delivery where safety cannot be assured (loose dogs, blocked access, verbal abuse). We will contact you to reschedule.
8. Order changes
You can change or cancel your order up to the slot cut-off.
9. Weather and force majeure
Severe weather (flood, storm, road closure) may delay or defer slots. We will SMS you if this affects your order.
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