Sale of Goods Terms

1. Who you're buying from

Orders are between you (the customer) and Hunter Global Trade Pty Ltd (ABN 66 697 824 016), trading as Hunter Indian Grocery.

2. How an order is formed

Placing an order is an offer to buy. We accept the offer when we send an order confirmation SMS or email. We may decline an order if a product is out of stock, priced incorrectly, or if we can't verify identity for restricted goods.

3. Prices

Prices are in Australian dollars. GST is calculated per product under ATO food rules (GST-free vs taxable). Delivery is charged separately per the Delivery Terms.

4. Availability and substitutions

We do our best to keep stock accurate but some items can sell out. If an item is out, we follow your checkout preference (default: similar item of equal or better quality). If you decline a substitute, we refund that line.

5. Payment

Payment is taken at order via Stripe (card, Apple Pay, Google Pay). We do not store card details on our servers.

6. Fresh, chilled and frozen goods

We deliver these in insulated bags. On delivery or collection, please check and refrigerate perishables within 30 minutes.

7. Ingredients, allergens and dietary information

We sell packaged, fresh and frozen products from a range of Indian and Australian suppliers. Some products contain animal-derived ingredients (including egg, dairy, meat or fish) and some contain common allergens (including gluten, milk, egg, soy, sesame, tree nuts and peanuts). The ingredients, allergens and “contains” panel printed on the manufacturer's pack are the authoritative source for every product we sell. Product images, category names, category page copy and any Jain-friendly, vegetarian or dietary badges shown on our website or in-store are for navigation only and do not replace the information on the pack. Please read the pack before purchase, particularly if you have an allergy, intolerance or a dietary or religious dietary requirement. If ingredient information on a product page is out of date because a supplier has reformulated, the label on the pack you receive prevails.

8. Restricted goods

Some products may require photo ID at handover if name or age verification applies.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Refunds and replacements

See Refunds & replacements for the plain-English restatement.

11. Change of mind

Unopened ambient (non-perishable) products within 7 days of delivery/collection. You cover return postage. Sale / final-sale items are not eligible.

12. Cancellations

You can cancel a scheduled order up to the slot cut-off (90 minutes before the slot starts). After cut-off, cancellations are at our discretion.

13. Ownership and risk

Risk in goods passes to you on delivery or collection. Ownership passes when payment clears in full.

14. Force majeure

We are not liable for delays caused by events outside our reasonable control (floods, fire, industrial action, network outages).

15. Contact

shopping@huntergrocery.com.au · 0498 096 168

Zone reference: Z1, Z2, Z3 fees from $15.00; click & collect min $20.00.